Effective Date: 1st June 2025
VestroCloud LLP (“Company”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our hosting services.
1. Information We Collect
We may collect the following categories of information:
a. Personal Information
- Full Name
- Email Address
- Phone Number
- Billing Address
- Payment Details (handled via secure third-party payment processors)
b. Account & Service Usage
- Login history
- IP addresses
- Hosting service configurations and metadata
- Traffic logs and system events (for diagnostics and security)
c. Cookies & Tracking Technologies
- Session cookies for authentication
- Analytics cookies (e.g., Google Analytics)
- Error logs and performance metrics
2. How We Use Your Information
We use the collected data to:
- Provide, operate, and maintain our hosting services
- Process payments and manage billing
- Communicate with you about your account and updates
- Improve our services through analytics
- Enforce our Terms of Service and prevent fraud
- Comply with legal obligations
3. Sharing Your Information
We do not sell or rent your personal information. We may share it with:
- Payment gateways (e.g., Razorpay, Stripe)
- Service providers (e.g., technical support tools, email delivery services)
- Law enforcement when required by law or to protect legal rights
- Third-party tools for analytics and performance (e.g., Cloudflare, Google Analytics)
4. Data Retention
We retain your data for as long as necessary to:
- Provide services
- Comply with legal and tax requirements
- Resolve disputes
- Enforce our agreements
5. Data Security
We implement appropriate security measures:
- HTTPS encryption
- Regular system updates
- Firewalls and DDoS protection
- Access control and audit logs
However, no method of transmission over the Internet or electronic storage is 100% secure.
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Withdraw consent where applicable
- Lodge a complaint with a data protection authority
You may contact us at [support@vestrocloud.com] to exercise these rights.
7. International Transfers
If you access our services from outside Nepal, your data may be transferred to and processed in countries with different data protection laws.
8. Third-Party Services
Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies separately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date.” Continued use of our services after such changes constitutes acceptance.
10. Contact Us
If you have any questions about this Privacy Policy, you can contact us at:
VestroCloud LLP
Email: support@vestrocloud.com
Website: https://vestrocloud.com